Concerns and Complaints

Comments and Complaints

The Assessor & ERO and the Grampian Valuation Joint Board hope that your business with the Assessor and ERO has been transacted in a polite and efficient manner, as well as in line with the law relating to these Local Government functions.

In the field of local taxation the Assessor cannot always bring about the outcome you would wish but the Assessor and Grampian Valuation Joint Board are concerned that your case should be dealt with knowledgeably, fairly and above all courteously.

If, after conducting business with the Assessor and ERO, you are left feeling positive or negative about some aspect of the service you received you can complete a Comment Form on-line.

If however you wish to lodge a formal complaint about the way your case was handled or about an individual member of staff, please use the Complaint Form. A senior member of staff will investigate your complaint and you will be informed about the outcome. Your complaint and the result of the investigation will also be reported to the Grampian Valuation Joint Board.

The Comment and Complaint Forms are provided on this web-site and can be printed at your convenience for submission by post. If you prefer, by clicking here and providing your name and address the appropriate form will be sent to you along with a post paid reply envelope.